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Specifications & FAQ

Can pillows still be used with the mattress?

Yes, pillows can still be used. Some customers have reported that they find it unnecessary to use a pillow when the mattress is slightly inclined during sleep.

Can regular bed sheets be used with the mattress?

No. Our unique design requires fitted bed sheets designed specifically for our mattress. Two fitted bed sheets are provided with every purchase, while additional bed sheets can be purchased separately.

Can the inclining and reclining feature be used for both sitting and sleeping?

Yes, the inclining and reclining feature is designed to provide support for both sitting and sleeping positions. Whether you’re reading, watching TV, or sleeping, you can adjust the position of the mattress to provide optimal comfort.

Can the lower half of the mattress be raised?

No, only the upper half of the mattress can be inclined and reclined.

Can the mattress be cleaned easily?

Yes, our luxury mattress is designed to be easy to clean. Simply remove the fitted sheets and spot clean any stains or spills using a mild detergent and warm water.

Can the mattress be returned if I’m not satisfied?

Yes, we offer a satisfaction guarantee on all of our luxury mattresses. If you’re not completely satisfied with your purchase, you can return the mattress within 21 days of delivery for a full refund. Please refer to our return policy for details.

Can the mattress be used with a traditional bed frame?

Yes, our luxury mattress is designed to fit into standard King and Queen bed frames. Simply place the mattress on top of your bed frame, plug in your mattress and adjust the position using the wireless remote.

Can the mattress be used with an adjustable bed frame?

No, our luxury mattress is NOT designed to be compatible with adjustable bed frames. 

Can the mattress incline and recline to any position?

The mattress can incline and recline to multiple positions, providing a range of options to suit your preferences.

How does one apply the bed sheet?

Please refer to the instruction manual provided with the mattress.

How long does it take for the mattress to incline or recline?

The inclining and reclining feature is designed to work quickly, allowing you to adjust the position of the mattress in a matter of seconds.

How does the inclining and reclining feature of the mattress work?

The mattress is equipped with a motorized mechanism that can be controlled with a wireless remote. The remote allows you to adjust the position of the mattress to your liking, providing customized support and comfort.

Is the wireless remote easy to use?

Yes, the wireless remote is designed to be intuitive and easy to use. It features clear buttons and simple controls that allow you to adjust the position of the mattress with ease.

Is your mattress an orthopedic mattress?

No, our mattress is a luxury mattress with unique inclining and reclining technology designed for convenience.

What happens in case of spills or stains on the mattress?

We offer a mattress protector at an additional cost to protect your mattress from spills and stains.

What is the density of the memory foam used in the mattress?

Our mattresses feature a density range of 25D to 32D, which provides both softness and firmness. This makes the mattress suitable for both sleeping and prolonged sitt

What is the warranty on the mattress?

We offer a comprehensive warranty on all of our luxury mattresses, ensuring that you can enjoy your mattress for years to come. Please refer to our warranty information for details.

What is the weight capacity of the mattress?

Our mattresses are designed to lift upto 200 kilograms on each side. Please refer to our product page for detailed weight capacity information.

What kind of motors are used in the mattress?

We use high-quality motors that are designed to provide smooth and quiet operation, ensuring that you can adjust your mattress without any disturbance.

What kind of material is used in the mattress?

Our luxury mattress is made from high-quality materials, including memory foam, and support foam. These materials are designed to provide optimal support and comfort.

What sizes are available for the mattress?

Our luxury mattress is available in a couple of sizes- queen, and king. Please refer to our product page for detailed size information.

What kind of safety features are included with the mattress?

Our luxury mattress features a range of safety features, including automatic shut-off, surge protection, and overheat protection. These features are designed to keep you and your mattress safe and secure.

Warranty information

A Nahlkin warranty covers the repair or replacement (at Nahlkin’s discretion) of your Nahlkin product if it isfound to be defective due to faulty materials or workmanship within the warranty period of 5 yea fromthedate of delivery and installation. If the installation does not occur within a period of 1 week from date ofdelivery, the date of warranty shall start 1 week post the delivery of the product.

If any part is no longer available (e.g. particular color variations), Nahlkin will replace it with a functionalreplacement part.

What isn’t covered by a Nahlkin warranty?
Nahlkin products are engineered and constructed for continual high performance in normal domestic settings. If a Nahlkin product is used in the way it’s intended and it breaks down within the warranty period, it’s our responsibility to repair or replace it free of cost. There are, however, some circumstances in which a Nahlkin warranty doesn’t cover the repair or replacement of the product free of cost. These aren’t hidden in the small print. Here’s what isn’t covered:

  • Normal wear and tear, includes all parts that might wear out over time.
  • Accidental damage.
  • Damage caused by not carrying out the recommended appliance maintenance.
  • Damage from external sources such as transit, weather, electrical outages, or power surges.
  • Failures are caused by circumstances outside of Nahlkin’s control.
  • Faults caused by:
    • Negligent use, misuse, neglect, or careless operation of the machine;
    • Use of the Nahlkin product which is not in accordance with the Nahlkin Operating Manual;
    • Use of a Nahlkin product for anything other than normal domestic household purposes in the country in which it was purchased.
    • Use of parts not assembled or installed in accordance with the instructions of Nahlkin.
    • Use of parts and accessories which are not Nahlkin Genuine Components.
    • Faulty assembly or installation (except where carried out by Nahlkin).
    • Repairs or alterations carried out by parties other than Nahlkin or its authorized agents.

Which other mattress company is comparable to yours?

As our mattress features unique inclining and reclining technology, we cannot compare ourselves to traditional mattress companies.

Return Policy

Money-back guarantee

If you’d like to return a Nahlkin mattress for a full refund, you need to return the machine within 21 days from the delivery date. For purchases made at a Nahlkin Dealership Store, a return must be made within 30 days from the purchase date. Nahlkin will pay for return shipping.

If your machine arrived damaged or you have received the wrong product, please contact us.

Intentional cosmetic decoration or modification that may impact a product’s resale, refurbishment, restoration or usability will void the terms of your product’s warranty and the Nahlkin’s return policy.